Privacy Policy

This Privacy Notice explains how Masterclass Languages ("we", "us", "our") collects, uses, and shares your personal data when you use our website and language-learning service (the "Service").

1. Who we are

Masterclass Languages is the operator of this Service and acts as the data controller for personal data collected through it. If you have any questions about this notice, contact us at piusochiengowino@gmail.com.

2. Personal data we collect

• Account data — name, email address, password, and profile details.
• Learning data — lessons completed, progress, and preferences.
• Support communications — messages you send us.
• Usage and device data — IP address, browser and device identifiers, log data, and interactions with the Service.
• Tutor booking data — session bookings and history where applicable.

Payment card details are collected and processed by our reseller Paddle and are never stored by us.

3. How we use your data

• To create and manage your account and provide the Service (performance of contract).
• To personalize lessons and track progress (performance of contract).
• To provide customer support (legitimate interests).
• To secure the Service and prevent fraud or abuse (legitimate interests, legal obligation).
• To improve our product (legitimate interests).
• To send service and, where permitted, marketing communications (consent or legitimate interests).

4. Who we share data with

• Paddle — our Merchant of Record, for the sale of the Service, subscription management, payments, tax compliance, and invoicing.
• Service providers — hosting, database, analytics, email, and support tooling that operate the Service on our behalf.
• Tutors — where you book a tutoring session, we share the information needed to deliver that session.
• Professional advisers — legal and accounting where necessary.
• Authorities — where required by law or to protect our rights.

5. International transfers

Our providers may process data outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Data retention

We keep personal data only as long as needed to provide the Service and meet legal obligations. When it is no longer needed, we delete or anonymize it.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent. To exercise these rights, email piusochiengowino@gmail.com. You may also lodge a complaint with your local data protection authority.

8. Security

We use appropriate technical and organizational measures — including encryption in transit, access controls, and row-level security on our database — to protect personal data.

9. Cookies

We use essential cookies to run the Service (e.g. to keep you signed in). We may also use limited analytics cookies to understand how the Service is used. You can manage cookies in your browser settings.

10. Changes

We may update this notice from time to time. Material changes will be communicated through the Service.

See also our Terms of Service and Refund Policy.